Frequently Asked Questions – ProStep Canada
1. Product Features, Fit, and Care
DO TRAIL SHOES HELP WITH NEUROPATHY?
Yes. ProStep Canada trail shoes are designed to help individuals with neuropathy, featuring a wide toe box, non-constricting upper, non-slip sole, and a flat, flexible design that promotes better circulation and reduces pressure on sensitive nerves.
ARE TRAIL SHOES GOOD FOR PLANTAR FASCIITIS?
Yes. The ergonomic design reduces pressure on the heel and plantar fascia, provides proper arch alignment, and promotes natural movement, beneficial for those suffering from plantar fasciitis.
DO TRAIL SHOES OFFER ARCH SUPPORT?
These shoes follow a "barefoot" philosophy, with a minimalist sole and no integrated arch support. Optional orthotic insoles are available separately.
ARE TRAIL SHOES TRUE TO SIZE?
Yes, most users find that trail shoes are true to size. For wide feet or the use of orthotic insoles, a size guide is available on the website. If in doubt, it is advisable to choose an intermediate size.
SHOULD I WEAR SOCKS WITH MY TRAIL SHOES?
You can wear them with or without socks, depending on your preference. The interior is designed to be comfortable and breathable, even without socks, but absorbent socks can improve hygiene and fit.
WHAT MATERIALS ARE USED IN YOUR SHOES?
Our minimalist shoes are crafted with precision and high-quality materials to ensure comfort and performance. Key materials:
- Upper: Premium polyester, durable and comfortable.
- Sole: Organic rubber, offering grip and flexibility.
- Winter models: Organic rubber sole, EVA and cotton lined interior for thermal insulation.
ARE PROSTEP CANADA SHOES WASHABLE?
Yes. Most models can be surface cleaned with a damp cloth. For deeper cleaning, remove the insole and hand wash with water and mild soap. They can also be machine washed on a delicate cycle.
HOW TO CLEAN TRAIL SHOES?
Use a soft cloth or sponge with mild soap for stains. Remove insoles if necessary.
WHERE CAN I FIND THE SIZE GUIDE?
Click this LINK to consult the size guide for all our models.
2. Orders, Shipping, and Tracking
HOW TO PLACE AN ORDER?
Go to the product page, select the desired quantity, and click "Add to Cart." Then, click "Checkout" and follow the indicated steps.
I ENTERED THE WRONG ADDRESS, CAN I CHANGE IT?
Immediately send an email to info@prostepcanada.com. If the order has already been shipped, we will do our best to correct the error.
WHERE ARE PROSTEP CANADA SHOES SHIPPED FROM?
Orders are shipped from a centralized distribution center in Canada. All orders are processed within 24 to 48 hours and typically arrive within 7 to 13 business days.
HOW LONG DOES SHIPPING TAKE?
Your order usually arrives within 5 to 9 business days. During periods of high demand or holidays, delivery times can extend to 10 to 15 business days.
CAN YOU SHIP TO OTHER COUNTRIES?
Currently, we only ship to Canada.
WHERE IS PROSTEP CANADA?
ProStep Canada is centralized in Canada, with regional centers to ensure fast and secure deliveries.
HOW TO TRACK MY ORDER?
Use the tracking number provided in the confirmation email. Activation may take 1 to 3 business days. If you have not received a number, contact info@prostepcanada.com.
3. Returns and Cancellations
HOW TO RETURN TRAIL SHOES?
Send an email to info@prostepcanada.com within 30 days of receiving your order, indicating the order number and reason. After approval, return the product to the address provided. Refunds are processed within 5 business days of receipt.
WHAT IS THE RETURN PROCEDURE?
Consult our Return Policy for details.
CANCELLATION PERIOD
You can cancel your order between 15 minutes and 2 hours after placing it by sending an email to info@prostepcanada.com.
4. Company and Legitimacy
IS PROSTEP CANADA A LEGITIMATE COMPANY?
Yes. ProStep Canada is a legitimate brand, recognized for the minimalist and therapeutic design of its shoes, with positive customer reviews.
IS PROSTEP CANADA RELIABLE?
Yes. Quality products, customer service, and satisfaction guarantee: ProStep Canada is a trustworthy brand.
WHO OWNS PROSTEP CANADA?
ProStep Canada is a private brand, managed by a team of entrepreneurs specializing in health and wellness, offering functional shoes beneficial for foot health.
5. Manufacturing and Miscellaneous
WHERE ARE TRAIL SHOES MADE?
The shoes are manufactured by selected suppliers, mainly in Asia, according to strict quality standards to ensure durability and functionality.
CAN I BUY THEM IN A STORE?
Currently, ProStep Canada shoes are only available online through the official website.
WHERE TO BUY PROSTEP CANADA SHOES?
On the official website: https://prostepcanada.com
ARE THE SHOES WATERPROOF?
Some minimalist models are waterproof and others are not. For more details, contact info@prostepcanada.com.
HOW TO UNSUBSCRIBE FROM EMAILS?
- Click "Unsubscribe" at the top of the email or on the link at the bottom of the message.
OTHER QUESTIONS?
Send an email to info@prostepcanada.com, and we will respond as soon as possible.
